Privacy Policy

1. Information We Collect

Agently collects minimal data necessary to provide the service:

• Device information (for subscription management and fraud prevention)
• SIM card carrier information (to identify your network operator)
• Transaction history (stored locally on your device only)
• Email address (if provided for payment processing)

We do NOT collect:

• Mobile money PINs or passwords
• Phone contacts or call logs
• Location data
• Personal messages

2. How We Use Your Information

• To provide USSD transaction automation services
• To manage your subscription status
• To detect and prevent fraud or abuse
• To improve the App's performance and reliability

3. Data Storage

All transaction data is stored locally on your device using an encrypted database. We do not transmit your transaction history to any external server. Subscription data (expiry date, plan type) is stored in encrypted device storage.

4. Third-Party Services

The App uses the following third-party services:

• Paystack: For secure payment processing. Paystack's privacy policy applies to payment transactions. Paystack is PCI DSS compliant and licensed by the Bank of Ghana.
• Firebase Analytics: Collects anonymous usage data (screen views, feature usage patterns) to help us improve the App. No personally identifiable information is collected.
• Firebase Crashlytics: Collects crash reports and non-fatal error logs to improve stability. Your anonymous user ID may be attached to reports for debugging.
• Firebase Performance Monitoring: Collects app startup time and network latency metrics to optimize performance.
• Firebase Remote Config: Fetches app configuration parameters (pricing, feature flags) from our servers. No personal data is sent.
• Firebase App Check: Verifies that requests to our backend come from the genuine app using device attestation (Google Play Integrity).

For more information, see Google's privacy policy.

5. Accessibility Services

Agently uses Android Accessibility Services solely for USSD dialog automation. The service:

• Only interacts with USSD dialogs from your network operator
• Does not read or access content from other apps
• Does not capture keystrokes or screen content from other apps
• Stops automation at PIN entry screens for security

6. Data Sharing

We do not sell, trade, or share your personal information with third parties. Payment information is shared only with Paystack for transaction processing and is subject to Paystack's privacy policy. Anonymous analytics and crash data is processed by Google Firebase.

7. Data Retention

Transaction history is stored on your device until you uninstall the App or clear the App's data. Subscription records are retained for the duration of your subscription plus 30 days. Analytics data is retained by Firebase for up to 14 months. Crash reports are retained for 90 days.

8. Fraud Database

When you report a phone number as fraudulent:

• The phone number is stored as a partial hash in our secure cloud database.
• No identifying information about the reporter is stored with the report.
• Reports are aggregated — individual reports are not visible to other users.
• The fraud database is accessible to all Agently users to protect the agent community.

When you check a number, only the hash of the number is sent to our server — the actual phone number is not transmitted.

9. Cloud Backup

When you use the optional cloud backup feature:

• Transaction data is uploaded to Firebase cloud storage, secured with encryption.
• An anonymous account is created (no email or password required).
• A 12-character recovery code is the only link to your backup data.
• Backup data is not shared with any third parties.
• You can request deletion of your backup data by contacting support.

10. Marketplace & Community Data

When you use the Marketplace or Community features:

• Listings and posts you create are stored on Firebase servers and visible to other agents.
• Your agent display name is shown alongside your content.
• Deleted content is removed from our servers.
• Reported content may be reviewed by the Agently team.

11. Your Rights

• You can delete all local data by clearing the App's data or uninstalling it.
• You can request information about data we process by contacting support.
• You can opt out of the service at any time by not renewing your subscription.

12. Children's Privacy

The App is intended for licensed mobile money agents and is not designed for use by individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the App. Continued use after changes constitutes acceptance.

14. Contact

For privacy-related questions or concerns:
Email: privacy@YOUR_DOMAIN.com